Send us the hard version of the question
This form goes to a shared engineering inbox, not a CRM. A principal engineer reads it and replies — usually within one working day, always with something useful, even if the answer is that we are not the right people.
Technical enquiry
Fields marked * are required. The more specific the problem statement, the more specific the reply.
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Thanks, there — that is in the queue. If it is urgent, reply to the confirmation email with [URGENT] in the subject and it will page the on-call principal instead of waiting for the morning triage.
90 minutes, free, no slides
A working session with a principal engineer. Bring whatever you have — a diagram, a Terraform repo, a post-incident doc, or just the thing that keeps going wrong.
- 0–15 min · your architecture, as it actually is
- 15–45 min · the failure modes we can see, and the ones you have hit
- 45–70 min · cost, delivery and reliability baselines — what is measurable today
- 70–90 min · the five things we would do first, in order
You get a written summary within two working days whether or not you engage us. It is yours — use it to brief your own team or another vendor.
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The whole process, before you commit anything
Reply from an engineer
Within one working day, with either clarifying questions or a proposed time. Not a calendar link from a coordinator.
The review
Ninety minutes on a call, screen shared, whiteboard optional. NDA before it if you want one — send yours, we rarely object.
Written summary
Top five risks, what we would do about each, and a rough shape of effort. Yours to keep regardless of what you decide.
Proposal, if it fits
Scope, milestones, named engineers, acceptance criteria and an end date. One page of commercials, not twelve.